From what 10 owners described in owner discussions between March 2021 and June 2025. Only reports from 2021 on are counted, after the relaunched PRO 40 went on sale in November 2020; earlier PRO 40 posts, the original countertop SteakAger and the Kingsford-branded models are excluded, as is one owner who describes theirs as an older model.
A 75-day ribeye, a 59-day tomahawk and a two-week duck have all come out of PRO 40s, and one owner who has run one for years says neither they nor friends with the same cabinet have ruined a cut. That owner liked it enough to move up to SteakAger's larger cabinet rather than switch brands.
The trouble owners report is mostly cold and ice. With the humidifier fitted, one owner gets frost thick enough to stop the fans within days, another defrosts with a hair dryer, and a new owner's water pan froze at 38°F. One unit's controller drifted between 34 and 43°F and kept resetting itself to 40°F; the company offered a replacement panel free.
The smoothest reports come from an owner running at the recommended 40°F without the humidifier, who has had no frost and saw humidity settle once the pellicle formed, and one at 38°F who rarely checks it anymore. Experiences with the company run from a phone call the same day to a broken unit that was ignored.